About orders

If you experience any difficulty or encounter any issues with your order, please do not hesitate to reach out to us immediately. We highly value your satisfaction as our customer and are committed to addressing any concerns you may have.

To ensure prompt resolution of the issue, we recommend leaving a note on the order directly in the first instance. This helps the purchasing team to quickly identify and address the issue. However, if you do not receive a response from the purchasing team within 24 hours, except on holidays, please feel free to contact us via email to report the issue.

It is important to note that most sellers accept returns or exchanges within 7 days from the date of parcel receipt, subject to QC picture inspection. As such, we advise customers to carefully inspect the product upon receipt and notify us immediately within the 7-day timeframe should they wish to return or exchange the product.

In such cases, we will require you to provide us with clear photographic evidence of the product and packaging, as well as the reason for the return or exchange request. Our customer support team will then work closely with you to ensure the issue is resolved to your satisfaction.

We appreciate your business and are committed to ensuring you have an enjoyable and seamless shopping experience with us. Please do not hesitate to contact us should you have any questions or concerns. Our support team is available to assist you.

About parcels

If you experience any difficulties or issues with your parcels, we are here to assist you. Our goal is to provide you with the best customer service possible, and we understand how important it is for you to receive your parcels in a timely and satisfactory manner.

If you encounter any problems with your parcels, the first step is to leave a note directly on the parcel ID. Our warehouse team will receive your message and address the issue as soon as possible. We strive to respond to all inquiries within 24 hours, excluding holidays. If you have not received a response from the warehouse team within this time frame, please feel free to send us an email with your concerns. We will investigate the matter and provide you with a resolution as quickly as possible.

In the unfortunate event that your parcel arrives with missing or damaged items, we want to make the process of reporting the issue as simple and easy as possible for you. It is essential that you notify us of the issue within 24 hours of receiving your parcel. This allows us to take the necessary steps to investigate the matter and address it promptly. In addition, if pictures are required to help us understand the problem, please do not hesitate to send them to our email address basetao2you@163.vip.com. We encourage you to include a note regarding the issue in the email so that our team can quickly identify the problem and provide a solution.

We value your business and appreciate your trust in us. Please do not hesitate to contact us if you have any concerns or questions regarding your parcels. Our team is always ready and available to assist you in any way possible. We are committed to providing you with an exceptional customer experience and look forward to serving you again in the future.