What is our insurance policy?

When using our 'buy for me' service, you have the option to purchase insurance for your parcel. We charge a low fee of 2% for basic insurance and 4% for full insurance, based on the total cost of your parcel. We strongly recommend that you purchase insurance for your parcel when submitting it for shipping. By purchasing insurance, your parcel is guaranteed the following benefits:

• If your parcel cannot be delivered to you within 2.5 months with no updated tracking information in normal circumstances or a maximum of 4.5 months (180 days for SAL) due to peak season, we will consider the parcel lost and provide you with a full refund of the shipping fee, service fee, and half of the value of the parcel (full refund for fully insured parcels).
• In the event that you receive your parcel and find any broken items, we will fully refund the cost of the broken items after we have checked and confirmed the issue.In the event that you receive your parcel and find any broken items,we will fully refund the cost of the broken items after we have checked and confirmed the issue(basetao has the right to ask the package to be sent back).
• Similarly, if you find any items missing from your parcel upon receipt, we will fully refund the cost of those items after we have verified the issue.
• If any items in your parcel are different from the ones you saw in the QC picture taken in the Basetao warehouse, we will fully refund the cost of those items after we have checked and confirmed the issue.
• If your parcel encounters any custom issues in China, we will refund the shipping fee, service fee, and half of the value of the parcel (full refund for fully insured parcels).
• In the event that your parcel encounters any custom issues in your country, we will refund the shipping fee, service fee, and 1/3 of the value of the parcel (full refund for fully insured parcels).

We understand that unexpected events can happen during shipping, and we want to ensure that you have complete peace of mind when using our service. Our insurance options are designed to protect your investment and provide you with the best possible service. If you have any questions about our insurance policy or need assistance with your parcel, please do not hesitate to contact our customer support team. We are always here to help you.

Please take note:

• This policy exclusively applies to "Buy for me" orders. For "Ship for me" orders, the maximum insurance amount is 200 RMB.
• Import duties, taxes, and other charges are not covered by this insurance policy. If these fees occur when the parcel enters your country's customs, they should be borne by you. The only way we can help avoid such fees for you is to declare your parcel as a personal gift with a low value or feel free to tell us how you would like us to describe your parcel.
• If your parcel arrives with damage in the post, please do not accept the parcel until you have confirmed that there are no missing items or damaged items. If you discover any missing items or damaged items, please refuse to accept the parcel and report the issue to us. We will contact our shipping service to investigate and find a solution.
• Reimbursement for missing items will only be considered upon provision of an unboxing video.
• When the tracking information confirms the delivery of the package, but it inexplicably does not materialize, such occurrences are not categorized as lost parcels for the purpose of this policy.

If your order has any issues, please contact us within 7 days of receiving the parcel. If more than 7 days have passed, we will not take responsibility for the problem.